24kbet is committed to providing a safe, fair, and enjoyable betting environment for every player in Bangladesh. Gambling should always be a form of entertainment — never a source of financial stress or emotional harm. This page outlines the tools, resources, and guidance we provide to help you stay in control.
At 24kbet, responsible gaming is not an afterthought — it is built into the foundation of how we operate. We believe that every player in Bangladesh deserves a platform that actively supports their wellbeing, not just their entertainment.
The vast majority of people who use 24kbet do so recreationally and within healthy limits. However, we recognise that for a small number of players, gambling can become problematic. Problem gambling can affect anyone, regardless of age, background, or income level. The key is early recognition and prompt action.
24kbet provides a range of practical tools that put you in control of your own gambling activity. From deposit limits and session time-outs to full account self-exclusion, these features are available to all registered players at any time — simply contact our support team at [email protected] to activate any of them.
Our responsible gaming framework is built on six core pillars that together create a safer, more transparent gambling environment for every player in Bangladesh.
24kbet strictly enforces an 18+ age requirement. All new players must complete identity and age verification during registration. Accounts that cannot verify age will be suspended and any funds returned. We use document checks and third-party verification services to prevent underage access at every stage.
Players can set daily, weekly, or monthly deposit limits on their accounts to cap the total amount they are able to deposit within a given period. Once a limit is in place, it cannot be increased for a cooling-off period of 72 hours. Reductions take effect immediately. Contact [email protected] to request your preferred limit.
Set a maximum session duration for your gaming activity. When your chosen session time expires, you will receive a notification and be logged out automatically. This helps prevent extended unplanned gaming sessions and keeps you aware of how long you have been playing. Limits reset only after a defined rest period.
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this period your account will be restricted from placing any bets or making any deposits. The restriction cannot be lifted early — it must run its full duration before the account is reactivated.
For players who feel they need a longer break or wish to stop gambling altogether, 24kbet offers self-exclusion for periods of 6 months, 1 year, 2 years, or permanently. During self-exclusion, your account is fully closed, all promotional communications are stopped, and re-registration is blocked for the duration of the exclusion period.
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). If you are concerned about your gambling habits or those of someone you know, contact us immediately at [email protected]. All communications are handled with complete confidentiality.
Every tool listed below is available to all 24kbet players at no charge. To activate any tool, email [email protected] with the subject line "Responsible Gaming Request" and specify the tool and parameters you require.
Cap the total amount you can deposit within any single calendar day. Minimum limit: ৳500. Reductions apply instantly; increases require a 72-hour waiting period.
Available NowSet a maximum deposit total across a rolling 7-day window. Useful for players who prefer to manage their budget on a weekly basis rather than daily.
Available NowA monthly deposit ceiling that resets on the first day of each calendar month. Ideal for players who prefer a longer-range budgeting approach.
Available NowSet a hard limit on the maximum duration of any single gaming session. When time expires, you are automatically logged out and must wait before starting a new session.
Available NowReceive periodic on-screen reminders showing how long you have been playing and how much you have wagered during that session. Alerts can be set at 15, 30, or 60-minute intervals.
Available NowRequest a short enforced break of 24 hours, 48 hours, 7 days, or 30 days. During this period your account is restricted from all wagering and deposit activity.
Available NowClose your account for a period of 6 months, 1 year, 2 years, or permanently. All marketing communications cease immediately. Re-registration is blocked for the exclusion duration.
Available NowSet a maximum amount you are permitted to lose within a day, week, or month. Once the loss threshold is reached, further wagering is automatically suspended until the period resets.
Available NowThe following questions are adapted from recognised problem gambling screening tools. Honest reflection on these questions can help you assess whether your gambling habits are healthy or whether professional support may be beneficial.
Answer honestly — if you answer "Yes" to three or more questions, we strongly encourage you to contact our support team or seek professional guidance.
Do you spend more time or money gambling than you originally planned?
Have you ever tried to recover money you lost by gambling more?
Have you borrowed money or sold belongings to fund your gambling?
Has gambling caused arguments, stress, or problems with family or friends?
Do you feel restless, irritable, or anxious when you try to cut down or stop?
Have you gambled to escape worry, boredom, or feelings of sadness?
Have you ever hidden the extent of your gambling from people who are close to you?
Has gambling ever caused you to miss work, study, or important responsibilities?
Requesting responsible gaming assistance is straightforward and completely confidential. Follow the steps below to activate any protective tool on your account.
Step 1 — Compose your request. Open a new email and address it to [email protected]. Use the subject line "Responsible Gaming Request" so your message is immediately routed to the dedicated team.
Step 2 — Identify yourself. Include your registered full name, username, and the email address associated with your 24kbet account. This allows our team to locate your account without delay and verify your identity securely.
Step 3 — Specify the tool and parameters. State clearly which tool you are requesting — for example: "I would like to set a daily deposit limit of ৳1,000" or "Please apply a 30-day cooling-off period to my account" or "I wish to self-exclude for 1 year." The more specific your request, the faster we can act.
Step 4 — Confirmation. Our team will confirm activation of your chosen tool by return email within 2 hours. If you have requested self-exclusion, a full account closure confirmation will be sent within 4 hours and all marketing communications will be suppressed immediately upon receipt of your request.
Step 5 — Follow-up support. Our responsible gaming team will not pressure you to return to gambling. If you have self-excluded and receive any unwanted promotional material from 24kbet, please notify us immediately so we can investigate and correct the issue.
Our team is ready to help any player who feels that gambling is becoming a concern. All enquiries are handled with complete confidentiality and without judgement.
Plain text only — not a clickable link. Copy and paste into your email client.
24kbet operates exclusively for adults aged 18 years and above. We take our obligation to prevent underage gambling with the utmost seriousness. The following measures are in place to protect minors from accessing the Platform.
Mandatory age verification. Every new registrant must declare their date of birth and submit identity documentation confirming they are 18 or older. Accounts where age cannot be verified are suspended until valid documentation is provided. If verification fails, the account is permanently closed and any deposited funds are returned via the original payment method.
Parental controls. If you share a device with a minor, we strongly recommend activating parental control or content-filtering software on that device to prevent minors from accessing gambling websites. A number of free and paid tools are available that allow parents and guardians to block categories of websites including online gambling.
Secure account credentials. Never share your 24kbet username, password, or payment credentials with anyone, including family members. If you suspect that a minor has accessed or is accessing your account, contact 24kbet support immediately and change your password.
Reporting underage access. If you are aware of a minor attempting to register on or use 24kbet, please report this to our support team immediately. We take all such reports seriously and will take prompt action to investigate and prevent access.
Now that you are familiar with our responsible gaming tools and resources, explore everything 24kbet has to offer — cricket betting, slots, live casino, and arcade games — all designed to be enjoyed responsibly by players across Bangladesh.