At 24kbet, your privacy is a fundamental priority. This Privacy Policy explains exactly what personal information we collect from players in Bangladesh, how we use it, who we may share it with, and the rights you have over your own data. We are committed to handling all personal information with the highest standards of transparency and security.
A quick overview of the key privacy commitments 24kbet makes to every registered player on our platform.
24kbet does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data belongs to you and is used only to operate and improve your account experience.
Every data transmission between your device and the 24kbet platform is protected by SSL (Secure Sockets Layer) encryption. Your login credentials, payment details, and personal information are never transmitted in plain text.
Access to your personal data within 24kbet is restricted on a strict need-to-know basis. Only authorised personnel involved in account management, fraud prevention, and payment processing may access player records.
You have the right to access, correct, and request deletion of your personal data held by 24kbet, subject to our legal retention obligations. Submit a request at any time by contacting [email protected].
24kbet uses cookies strictly for session management, security, and platform performance analytics. We do not use third-party advertising cookies to track your activity across other websites.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. Full details are set out in Section 8 below.
This Privacy Policy ("Policy") describes how 24kbet ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the 24kbet online betting and casino platform available at https://24kbet.onl (the "Platform").
24kbet operates primarily for players based in Bangladesh and is committed to maintaining the privacy and security of all personal data we hold. This Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the Platform.
By registering an account, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.
For the purposes of applicable data protection law, 24kbet acts as the data controller in respect of the personal data collected from users of the Platform. As data controller, 24kbet determines the purposes and means of processing your personal data.
If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of the rights described in Section 11 of this Policy, please contact us using the details provided in Section 15.
24kbet collects the following categories of personal data from users of the Platform. Not all categories are collected from every user — the data we collect depends on how you use the Platform and the features you access.
| Category | Examples of Data Collected | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, national ID number, passport number | At registration and/or KYC verification |
| Contact Data | Email address, mobile phone number, residential address (including district and division in Bangladesh) | At registration |
| Financial Data | bKash / Nagad / Rocket mobile wallet numbers, bank account details, transaction history, deposit and withdrawal records | When making deposits or withdrawals |
| Account Data | Username, encrypted password, account balance, betting history, game history, bonus activity, session logs | Continuously during account use |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, time zone setting | Automatically on each platform visit |
| Usage Data | Pages visited, features used, clickstream data, session duration, referral source | Automatically during platform sessions |
| Communications Data | Content of messages sent to 24kbet support, including enquiries, complaints, and responsible gaming requests | When you contact support |
| Verification Documents | Scanned copies or photographs of national ID card, passport, utility bills, or bank statements submitted for KYC | During KYC / enhanced verification |
We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) and request that you do not submit such information to us. Where sensitive data is submitted incidentally (for example, within a support communication), it will be treated with the highest level of confidentiality and deleted as soon as practicably possible.
24kbet collects personal data through the following means:
24kbet uses your personal data for the following purposes. We process data only to the extent necessary for each stated purpose and do not use your data in ways that are incompatible with the purposes for which it was originally collected.
24kbet processes your personal data on the following legal bases, depending on the purpose of the processing activity:
24kbet does not sell your personal data to any third party. We may, however, share your personal data with the following categories of recipients where strictly necessary for the purposes described in Section 5:
24kbet retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data (name, DOB, contact) | Duration of account + 5 years after closure | Legal / AML obligation |
| Financial transaction records | 7 years from transaction date | Legal / AML obligation |
| KYC verification documents | Duration of account + 5 years after closure | Legal / AML obligation |
| Betting and gaming history | Duration of account + 3 years after closure | Legitimate interest / dispute resolution |
| Support communications | 3 years from date of communication | Legitimate interest / dispute resolution |
| Technical / usage logs | 12 months on a rolling basis | Security / fraud prevention |
| Self-exclusion records | Duration of exclusion + 7 years | Legal / responsible gaming obligation |
| Marketing preferences / consent records | Until consent withdrawn + 3 years | Consent / legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual. Where anonymisation is not technically feasible, data is rendered inaccessible and scheduled for deletion at the next available processing cycle.
24kbet implements a multi-layered approach to data security, incorporating both technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.
While 24kbet takes all reasonable precautions to protect your personal data, no digital transmission or storage system is unconditionally secure. In the unlikely event of a data breach that poses a material risk to affected users, 24kbet will notify impacted individuals promptly and take all necessary steps to contain and remediate the breach.
24kbet uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot access other files on your device.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session Cookies | Maintain your logged-in session, preserve your bet slip contents, and ensure the Platform functions correctly. These cookies are strictly necessary and cannot be disabled. | Session (deleted on browser close) |
| Security Cookies | Support authentication, CSRF (cross-site request forgery) protection, and fraud detection mechanisms. | Up to 30 days |
| Preference Cookies | Remember your language, display, and interface preferences across sessions so you do not need to reset them each visit. | Up to 12 months |
| Analytics Cookies | Collect anonymised data about how users navigate and interact with the Platform to help us identify performance issues and improve the user experience. | Up to 12 months |
24kbet does not use third-party advertising cookies or behavioural profiling cookies that track your activity across external websites. You may configure your browser to refuse or delete cookies; however, disabling essential cookies will impair the functionality of the Platform and may prevent you from accessing your account.
As a user of the 24kbet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days.
The 24kbet Platform does not include hyperlinks to third-party websites. However, game software interfaces provided by third-party game studios (such as Evolution Gaming, Pragmatic Play, or Spribe) may load content from those providers' servers. In such cases, the relevant game provider's own privacy policy governs the processing of any technical data they collect within their game interface.
24kbet accepts no responsibility or liability for the data practices of third-party game providers or any other external services. We encourage you to review the privacy policies of any third-party service that you interact with, even if that interaction occurs within the context of the 24kbet Platform.
The 24kbet Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to use the Platform and must not submit any personal data to us.
If 24kbet becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account will be closed in accordance with the Terms and Conditions. If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected] so that appropriate action can be taken.
24kbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. All amendments will be published on this page with a revised effective date. Where an amendment materially affects your rights or the way in which your data is processed, we will endeavour to provide advance notice via email to your registered address or via a prominent notice on the Platform.
Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the Platform and request account closure by contacting [email protected].
We recommend that you review this Privacy Policy periodically to stay informed about how 24kbet handles your personal data. The effective date at the top of the Policy will always indicate when it was last updated.
If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 24kbet processes your personal data, please contact our Data Privacy team using the details below. All communications should be submitted in English.
Now that you understand how 24kbet safeguards your personal data, explore everything our platform has to offer — cricket betting, slots, live casino, and more, all built for players in Bangladesh.