24kbet Privacy Policy

This Privacy Policy ("Policy") describes how 24kbet ("we", "us", "our") collects, uses, stores, and protects the personal information of users ("you", "your") who access or use the 24kbet online betting and casino platform available at https://24kbet.onl (the "Platform").

24kbet operates primarily for players based in Bangladesh and is committed to maintaining the privacy and security of all personal data we hold. This Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your use of the Platform.

By registering an account, making a deposit, placing a wager, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the Platform.

For the purposes of applicable data protection law, 24kbet acts as the data controller in respect of the personal data collected from users of the Platform. As data controller, 24kbet determines the purposes and means of processing your personal data.

If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of the rights described in Section 11 of this Policy, please contact us using the details provided in Section 15.

24kbet collects the following categories of personal data from users of the Platform. Not all categories are collected from every user — the data we collect depends on how you use the Platform and the features you access.

We do not knowingly collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, or health data) and request that you do not submit such information to us. Where sensitive data is submitted incidentally (for example, within a support communication), it will be treated with the highest level of confidentiality and deleted as soon as practicably possible.

24kbet collects personal data through the following means:

• Direct Interactions: Data you actively provide when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to promotions.
• Automated Technologies: Data collected automatically when you access the Platform, including through cookies, web beacons, server logs, and similar tracking technologies as described in Section 10.
• Payment Providers: Transaction confirmation data received from payment service providers including bKash, Nagad, Rocket, Upay, and partnered banks. This data is limited to transaction status and reference numbers — 24kbet does not receive your full mobile banking credentials.
• Identity Verification Services: Where enhanced KYC is required, we may use third-party identity verification services that return a verification status result to us. These providers process your documentation under their own privacy policies and return only a pass/fail result and risk score to 24kbet.
• Fraud Prevention Partners: Data from fraud detection systems and device fingerprinting services used to identify suspicious activity patterns and protect the integrity of the Platform.

24kbet uses your personal data for the following purposes. We process data only to the extent necessary for each stated purpose and do not use your data in ways that are incompatible with the purposes for which it was originally collected.

• Account Registration and Management: To create, maintain, and manage your 24kbet account, verify your identity and age, and administer your account balance, betting history, and preferences.
• Payment Processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, bank transfer, etc.) and to maintain accurate financial records for your account.
• Service Delivery: To provide access to all features of the Platform — including sportsbook, casino games, slots, live dealer tables, arcade games, and fishing games — and to personalise your experience where appropriate.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-account abuse, bonus abuse, and other prohibited conduct as defined in the Terms and Conditions.
• Legal and Compliance Obligations: To comply with applicable legal requirements including anti-money laundering (AML) obligations, KYC requirements, and any other regulatory obligations applicable to our operations.
• Responsible Gaming: To monitor betting and gaming patterns for signs of problem gambling and to administer self-exclusion, deposit limits, cooling-off periods, and other responsible gaming measures requested by you or identified as necessary by our responsible gaming team.
• Customer Support: To respond to your enquiries, process complaints, and provide technical assistance via email or live chat.
• Platform Improvement: To analyse anonymised usage data and performance metrics to improve the Platform's reliability, user interface, and overall service quality.
• Promotional Communications: To send you relevant promotional offers and bonus notifications by email or SMS, subject to your communication preferences. You may opt out of marketing communications at any time by contacting [email protected].

24kbet processes your personal data on the following legal bases, depending on the purpose of the processing activity:

• Contractual Necessity: Processing that is necessary to perform our contract with you — specifically, to operate your account, process deposits and withdrawals, and provide access to all Platform services.
• Legal Obligation: Processing that is required by applicable law, including identity verification, age verification, anti-money laundering checks, and the retention of financial transaction records.
• Legitimate Interests: Processing carried out in pursuit of our legitimate business interests, including fraud detection, platform security, abuse prevention, and internal analytics — provided these interests are not overridden by your own privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — including the sending of direct marketing communications and the use of non-essential cookies. You may withdraw consent at any time, but withdrawal will not affect the lawfulness of processing carried out before withdrawal.

24kbet does not sell your personal data to any third party. We may, however, share your personal data with the following categories of recipients where strictly necessary for the purposes described in Section 5:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, SureCash, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank — solely to facilitate the processing of deposits and withdrawals.
• Identity Verification Partners: Third-party KYC and age-verification service providers engaged to authenticate user identities. These providers receive only the minimum data required to perform their verification function.
• Fraud Detection and Security Providers: Technology partners that provide device fingerprinting, IP analysis, and behavioural risk scoring services to help 24kbet prevent fraudulent activity.
• Game Software Providers: Casino and sportsbook software providers — including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session identifiers for the purposes of game integrity verification and disconnection recovery. These providers do not receive personally identifiable information such as your name, mobile number, or payment details.
• Legal and Regulatory Authorities: Where required by law, court order, or legally enforceable regulatory demand, 24kbet may disclose personal data to relevant government agencies or law enforcement authorities. We will notify you of any such disclosure to the extent permitted by applicable law.
• Professional Advisers: Lawyers, auditors, and accountants engaged by 24kbet on a confidential basis where access to personal data is incidental to the professional services they are providing.

24kbet retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, or as required by applicable legal and compliance obligations. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the individual. Where anonymisation is not technically feasible, data is rendered inaccessible and scheduled for deletion at the next available processing cycle.

24kbet implements a multi-layered approach to data security, incorporating both technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction.

• Encryption in Transit: All data transmitted between your browser or device and the 24kbet Platform is encrypted using TLS (Transport Layer Security) / SSL, ensuring that your credentials, payment details, and personal information cannot be intercepted in transit.
• Encryption at Rest: Sensitive personal data — including identity documents and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Password Security: User account passwords are stored using strong one-way cryptographic hashing. 24kbet staff cannot view your plain-text password at any point. If you forget your password, a secure reset process is used — your original password is never retrieved or displayed.
• Access Controls: Internal access to personal data is governed by role-based access control (RBAC) principles. Only personnel with a demonstrable operational need are granted access to personally identifiable player data.
• Security Monitoring: The Platform is continuously monitored for anomalous access patterns, intrusion attempts, and data exfiltration activity. Security incidents are investigated and remediated promptly in accordance with our incident response procedures.
• Staff Training: All 24kbet personnel who handle personal data are required to complete data protection and information security training as part of their onboarding and on a regular ongoing basis.

While 24kbet takes all reasonable precautions to protect your personal data, no digital transmission or storage system is unconditionally secure. In the unlikely event of a data breach that poses a material risk to affected users, 24kbet will notify impacted individuals promptly and take all necessary steps to contain and remediate the breach.

24kbet uses cookies and similar tracking technologies on the Platform for the purposes described below. A cookie is a small text file placed on your device by a web server when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

24kbet does not use third-party advertising cookies or behavioural profiling cookies that track your activity across external websites. You may configure your browser to refuse or delete cookies; however, disabling essential cookies will impair the functionality of the Platform and may prevent you from accessing your account.

As a user of the 24kbet Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please submit a written request to [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data 24kbet holds about you, together with information about how that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or completed without undue delay.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing exists. Note that we may be required to retain certain data for legal compliance purposes notwithstanding such a request.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of the data is contested, or while an objection to processing is being considered.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing communications. Upon receipt of a valid objection to marketing, we will cease sending promotional communications immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to the withdrawal.

The 24kbet Platform does not include hyperlinks to third-party websites. However, game software interfaces provided by third-party game studios (such as Evolution Gaming, Pragmatic Play, or Spribe) may load content from those providers' servers. In such cases, the relevant game provider's own privacy policy governs the processing of any technical data they collect within their game interface.

24kbet accepts no responsibility or liability for the data practices of third-party game providers or any other external services. We encourage you to review the privacy policies of any third-party service that you interact with, even if that interaction occurs within the context of the 24kbet Platform.

The 24kbet Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to use the Platform and must not submit any personal data to us.

If 24kbet becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account will be closed in accordance with the Terms and Conditions. If you are a parent or guardian and believe that your child has registered on the Platform, please contact us immediately at [email protected] so that appropriate action can be taken.

24kbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. All amendments will be published on this page with a revised effective date. Where an amendment materially affects your rights or the way in which your data is processed, we will endeavour to provide advance notice via email to your registered address or via a prominent notice on the Platform.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any amendment, you must cease using the Platform and request account closure by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how 24kbet handles your personal data. The effective date at the top of the Policy will always indicate when it was last updated.

If you have any questions, concerns, or requests regarding this Privacy Policy or the manner in which 24kbet processes your personal data, please contact our Data Privacy team using the details below. All communications should be submitted in English.

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Privacy Policy Enquiry" or "Data Rights Request" as appropriate
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: Within 30 calendar days for data rights requests; within 48 hours for general privacy enquiries